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Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer a 10% teachers discount to yoga, pilates and dance teachers. To qualify please get in touch via our contact form with proof of your qualifications or website. We will send you your very own coupon code to use at the checkout.
For mainland UK our delivery charges are £3.95. European shipping is £7.95 and for the rest of the world the charge is £9.99. If you are lucky enough to live in North Devon you can choose local pick up at the checkout and pick up your teekis for free in Braunton or Croyde. And finally, as a little thank you – if you live in mainland UK and spend over £100 then the delivery is on us.
All of our payments are processed with PayPal. We chose paypal for its reliability and the protection it offers to our customers. We trust that it will keep your details as safe as we do. We’re also pretty pleased that it accepts payment from so many countries as the teeki message spreads.
We aim to send your teekis out within 3 working days and send our UK packages with Hermes courier service so you will receive an email with your tracking details as soon as your order has been sent. If you are overseas please allow for extra time as there can sometimes be unforseen delays once the package has left the UK shores, all overseas deliveries are sent via Royal mail under their international track and sign service.
If you are not 100% satisﬁed with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Returns Delivery not included. Please use the contact form below prior to returning your products to let us know why you are not happy with your purchase.You can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep your receipt. The return address is: Teeki UK, Unit 6, Velator Way, Braunton, North Devon, EX33 2DU
Teeki UK are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Teeki UK collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our website homepage and browse our site without disclosing your personal data. We use the information that we collect about you to:
- Process orders
- Administer this website
- Monitor customer traffic patters and site usage to help us develop and improve the design and layout of the site.
- Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from Teeki UK.
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